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At Adsyst we offer a range of Customer Services and Support tailored to suit your needs.
After Sales & Project Support
PLC Training SCADA Training
Project Support
Support of our projects is 08.30 – 17.15 hrs Monday to Thursday and 08.30 – 16.00 hrs on Fridays
Support can be divided into three areas as follows:-
· Standard Warranty Support
· Maintenance Contracts
· Support Contracts
Standard Warranty Support
Within the price of a project Standard Warranty Support will be included. This provides the client with office based support either verbally over the phone or, if included in the contract, remotely over a modem link.
Maintenance Contracts
As well as the standard warranty support the Maintenance Contract gives the client the knowledge that their control system will be maintained and regular backups taken on a quarterly basis. Should a faulty card be found in the system then this will be highlighted to the client and ADSYST can then, if requested, supply a replacement.
Support Contracts
The Support Contract offers the client the both of the contracts previously described plus……24hr support with a one hour response time. Should a problem arise the engineer on standby is contact able via a pager, they will then make contact with the client within one hour of receiving the call. The engineer will try to resolve the problem over the phone or via a modem link. If the problem persists and a visit is required to site then the engineer will make arrangements to attend as soon as possible.
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